Refund and Returns Policy

At Parts Rescue, customer satisfaction is our priority. Please read our refund and returns policy to understand your rights and our processes.

1. Eligibility for Returns

  • Products are eligible for return if they are defective, damaged during transit, or not as described.

  • To qualify, you must initiate a return request within 3 days of receiving the item.

2. Return Process

  • Contact us at [email protected] to request a return authorization.

  • Provide your order details, reason for return, and any supporting evidence (e.g., photos of the defect).

  • Once approved, ship the product back to our designated address. Return shipping costs may apply unless the item is defective or not as described.

3. Refund Process

  • Refunds will be processed after verifying the condition of the returned product.

  • Approved refunds will be issued to the original payment method.

4. Non-Returnable Items

  • Certain items, such as clearance products or items explicitly marked as non-returnable, are not eligible for returns or refunds.

5. Exchanges

  • If you prefer, you may request an exchange instead of a refund, subject to product availability.

6. Contact Us

  • For any questions or concerns about returns or refunds, please reach out to our support team at [email protected]

We are committed to making your experience with Parts Rescue seamless and hassle-free. Thank you for choosing us!